Policies

REGISTRATION POLICY

  • Registration is not considered complete until payment is received and both the Class Registration Form and Get Active Questionnaire (health screening questionnaire) are submitted.

  • Payment can be made through e-transfer (preferred method) or cheque.

 

CANCELLATION POLICY

  • Full refunds to be provided up to 7 days prior to the class/program start date.

  • 50% refund to be provided up to 24 hours prior to the class/program start date.

  • No refunds or credits with less than 24 hours notice prior to the class/program start date.

 

HEALTH SCREENING POLICY

  • Rise Up Rooted works under the scope of practice to provide classes/programs to individuals who are apparently healthy or those with a stable health condition who are able to exercise independently. Please refer to https://www.csep.ca/en/certification/csep-cpt-scope-of-practice for more information.

  • All class participants must complete the Get Active Questionnaire as part of the registration package.  This health screening questionnaire needs to be completed at least every 12 months and when any changes to the participant’s health status occurs.

  • In the event that a participant answers “yes” to any of the questions they should refer to the “Get Active Questionnaire Reference Document” to receive advice on what to do if they have a “yes “response.

  • Rise Up Rooted will screen all health questionnaires to determine appropriateness and eligibility for participation in the class/program.  Should the qualified exercise professional deem the participants health status ineligible for participation they will be advised of alternative options.

 

MISSED CLASSES

  • If a class is missed there will be no refunds or make-up opportunities.  Missed classes cannot be carried over to future sessions.

 

CANCELLED CLASSES

  • Rise Up Rooted reserves the right to cancel classes due to insufficient registration numbers, inclement weather and any provincial health orders restricting outdoor group fitness classes/programs.

  • Full refunds will be provided for classes cancelled due to insufficient registration numbers.

  • In the event that a class needs to be cancelled due to weather or unforeseen circumstances a make-up class will be scheduled if possible. In the event that scheduling a make-up class is not possible a credit or refund for the cancelled class(es) will be provided.

  • No credit will be provided to participants who are unable to attend a make-up class.

 

 

WAIVER/RELEASE OF LIABILITY

 

Rise Up Rooted Health Fitness Co. offers fitness programs/classes that are designed for individuals who are in good health and have no conditions that could endanger their well-being through participation.  Rise Up Rooted Health & Fitness Co. has all participants complete the Get Active Questionnaire prior to participation in any program or service. This health screening questionnaire needs to be completed at least every 12 months and when any changes to participants health status occurs.  It is the responsibility of each participant to consult their physician and obtain medical clearance before pursuing any new physical activity program.

 

All Rise Up Rooted Health & Fitness Co. programs/classes are led by a qualified exercise professional who will provide instruction to help scale activities/exercises to the participants level of fitness and to provide feedback on form and technique to help decrease the risk of physical injury.  Participants acknowledge that participation in all Rise Up Rooted Health & Fitness Co. programs/classes is completely voluntary and it is up to each participant to monitor their own intensity levels and determine the appropriate level of physical activity based on their physical health and fitness. Participants also acknowledge that there is the potential for injury inherent in all types of physical activity including Rise Up Rooted Health & Fitness Co. programs/classes (e.g. episodes of transient light headedness, loss of consciousness, abnormal blood pressure, chest discomfort, leg cramps, nausea, etc.).  Participants further acknowledge that there is the potential for injury inherent in participating in outdoor physical activity including Rise Up Rooted Health & Fitness Co programs/classes.  The risks include but are not limited to those caused by terrain, weather, equipment, and actions of other people (e.g. members of the community, participants, and instructors). It is the responsibility of each participant to immediately inform the qualified exercise professional of any pain, discomfort, fatigue, or any other symptoms that they may have during and immediately after the program/class.

 

In the event of physical injury resulting during a Rise Up Rooted Health & Fitness Co program/class, participants grant the instructor permission to seek medical attention if warranted on their behalf.  No monetary compensation will be provided by Rise Up Rooted Health & Fitness Co. and participants will not hold Rise Up Rooted Health & Fitness Co. or any of its owners/instructors liable for injury that the participants might sustain during participation.